Program

Two days packed with passion & expertise

Two days packed with passion & expertise

Room PAUL

Room LEITER

19:00

The official unofficial Plunet Summit warm-up

On the eve of the Plunet Summit, we will open the doors of our office for a personal warm-up event. All Summit participants are kindly invited to join us. Drinks and snacks will be provided.

Wednesday, May 23, 19:00-21:00

Location
Plunet Office
Dresdener Str. 15
10999 Berlin

Room PAUL

Room LEITER

09:30

Registration, Breakfast & Coffee

10:00Room PAUL

Stefan Dümig, CEO - Plunet
Sophie Halbeisen, Director of Sales - Plunet Inc
Daniel Rejtö, Head of Marketing - Plunet

Welcome by the CEO & Plunet Progress Report

Presentation

We would like to welcome you to the Plunet Summit 2018. Since our first user conference  last year, a whole lot has happened. Which exciting developments have taken place at Plunet? Who are the new and „old“ faces and what do they do? Which topics are on our agenda – for 2018 and beyond?

10:45Room PAUL

YOU and 150 other Plunet clients and partners :)

Speed Networking

Networking

Networking and sharing experiences are the real highlight of the Plunet Summit! This is your chance to meet 150 Plunet clients from across the whole world, our technology partners, and, of course, the Plunet team! The perfect start to the Summit – we’re looking forward to it already!

11:30

Short Break

11:45Room PAUL

Doris Langenberg, Product Manager CAT Interfaces - Plunet
Sophie Halbeisen, Director of Sales - Plunet Inc

Plunet 7.3 Unboxed! From Refactoring to Automation

Presentation

Plunet 7.3 has just been released and we would like to present the most exciting new features and „invisible“ improvements.

12:30

Lunch Break

If we have good weather (like last year!) we will open our sun deck – so keep your fingers crossed!

13:30Room PAUL

Dan Milczarski, Manager of Process and Technology - CQ fluency, USA

Keep the Change – Plunet Automation and Change Management

Best Practice

Implementing change is a challenge for most companies. Dan Milczarski from CQ fluency will cover a change management approach that helped CQ fluency roll out numerous Plunet automation solutions that have not only improved productivity but have also transformed the change management culture of the company.

13:30Room LEITER

Peggy Grafe, Head of Implementation – Plunet

How to Implement the Vendor Portal

Workshop

Still sending out files via e-mail instead of having your vendors pick up and deliver jobs directly in Plunet? You’re not sure if their contact details, availability, CAT tools, areas of expertise and payment details are still up to date in their profiles? Let them check it in the system themselves and tell you! Save time and e-mails and learn how to successfully set up the Vendor Portal for your external resources.

14:00Room PAUL

Iryna Nikolayeva, Senior Project Manager - Translavic, The Netherlands

Job Feedback as Essential Tool for Monitoring and Improving Translation Quality

Best Practice

Feedback is a tool for continuous improvement. The more feedback translators receive, the more chances they have to develop their talents and professionalism and thus contribute to the top quality service of your company. Plunet’s Job Feedback tool offers an efficient way to provide feedback to translators and to monitor the translation quality using reports, which also helps project managers save time. This presentation is about how Translavic uses this tool, the struggles and doubts we went through during its implementation and the benefits this brave step has brought.

14:00Room LEITER

Rosa Lopez, Implementation Specialist- Plunet

Automation Hacks for Quicker Project Turnaround: Auto Workflow and Workflow Templates

Workshop

Are you still using the manual workflow and wondering what the automated workflow and workflow templates can do for you? We will show you how to create different workflow templates for projects with split translations or with automatic jobs, set up different transfer methods for price units, and enable more folder access for your external resources.

14:30Room PAUL

Roland Lessard, CEO - Morningside Translations, USA

Key Pillars of Growth as a Language Service Provider

Best Practice

We all want to experience world class growth that leads to immense value but the road can be long and painful – how do we find the right path and timing?  Roland Lessard Co-CEO of Morningside Translations (one of the fastest growing major language service providers in the world) will be presenting different focus areas that drive growth and create value for you as an owner / leader of an LSP.  Roland will bring a blended view as someone who has spent time in growing other technology enabled business services as well as our world of language services.

14:30Room LEITER

Rosa Lopez, Implementation Specialist- Plunet

Automation Hacks for Quicker Project Turnaround: Auto Jobs

Workshop

Spending your evenings in front of the PC, waiting for some finalized documents before you can deliver them to the customer, manually copying files from one folder to another… Does this sound familiar? Keep calm, create some automatic jobs and let Plunet do these tasks for you while you enjoy your favorite TV show, your yoga class, a good red wine with your friends…

15:00

Coffee Break

15:30Room PAUL

Doris Langenberg, Product Manager CAT Interfaces - Plunet
Thomas Petrach, Creative Strategist - Plunet

Plunet's First Design Sprint, or How to Solve Big Problems in 5 Days

Presentation

Developing a better product isn’t easy. You can spend a lot of time in endless meetings and discussions, or you can run a five-day design sprint. This process allows your team to reach clearly defined goals and actual results, while quickly gaining key insights.  We recently ran our first design sprint on improving how Plunet interprets analysis files from CAT tools, and are happy to share our thoughts and experiences with you.

15:30Room LEITER

Kleio Mavridou, Implementation Specialist – Plunet

How to Handle Master Projects and Budgets in Plunet

Workshop

Tired of trying to keep track of multiple projects with a common budget using information dispersed in various files? You hate coming up with formulas (we are no mathematicians!) to calculate the remaining budget of big projects divided into smaller ones? Thanks to master projects, you can monitor a given budget acrossmultiple projects, get automatic notifications when the budget is exceeded and query the system for projects that share the same budget.

16:00Room PAUL

Sufian Reiter, Head of Operations - Plunet

Plunet’s approach to the new data regulation of the EU (GDPR)

Presentation

The new data regulation comes into force on May 25, 2018. While many companies fear the heavy fines they could face by ignoring the new rules, they still feel uncertain about the correct application of the GDPR (General Data Protection Regulation).

 

Plunet’s Head of Operations, Sufian Reiter, will provide you his insights about the regulation’s main principles and point out Plunet’s interpretation as well as implementation of it in an exclusive Summit session.

16:00Room LEITER

tba

!No seats left! CAT Integration Round Table with memoQ!No seats left!

CAT

Unfortunately, this Round Table is already fully booked! If you have any specific questions about the memoQ integration, feel free to contact us (summit@plunet.com) and we can arrange a meeting at the Plunet Summit.

Do you work with the memoQ integration in your company? Are you planning to implement it or are you interested in the functionality, new features and how other customers connect memoQ with Plunet? Or do you want to push your favourite feature into one of the next versions? Then the memoQ Integration Round Table is for you!

16:30

Short Break

16:45Room PAUL

Sabri Tahiri, Program Officer for Translation and Interpretation, The World Bank Group

An Insight Into the Translation Work of the World Bank Group: How a multinational organization uses Plunet for translation and vendor management

Best Practice

Sabri Tahiri, Program Officer for Tanslation and Interpretation, will give exclusive insights into the work at the World Bank Group with their 120 locations and over 10,000 employees worldwide. He will share which requests project managers have to work with, how the World Bank Group manages their vendor vetting processes, and which setups help working safely in an high security environment.

**Remote Presentation** Live video stream from the World Bank headquarters, Washington D.C.

16:45Room LEITER

tba

CAT Integration Round Table with Memsource

CAT

Limited availability!

Do you work with the Memsource integration in your company? Are you planning to implement it or are you interested in the functionality, new features and how other customers connect Memsource with Plunet? Or do you want to push your favourite feature into one of the next versions? Then the Memsource Integration Round Table is for you!

The number of participants is limited to 10 companies. If there are more than 10 registrations, we’ll have to pick names out of a hat! Please register here!

17:15Room PAUL

Magdalena Gawlik, Translation Manager - Franklin Templeton Investments

Plunet Automation for Internal Customer Self-Servicing

Best Practice

When Franklin Templeton Investments originally rolled out their translation centralization strategy, they planned to have a small team located in the CET time zone only. In order to support all the FTI teams in different time zones, they always knew they needed a TMS with automation functions that route a translation request to the appropriate vendor without the CET team having to manually assign it. Magdalena Gawlik will give an insight into how the corporate translation department at Franklin Templeton has benefited from using Plunet’s automated workflows over the last year.

 

17:15Room LEITER

The Implementation Team

Hidden Features Bingo

Workshop

Wait, what? Does this function already exist? Really? No way!
With every Plunet release, some awesome new functionalities are born – but often project managers just miss them! Let’s play Bingo and see how many of them you already know and use on daily basis!

17:45

Raffle of the Day

„Everyone’s a winner, baby, that’s the truth!“ …and some might be even luckier at our raffle and go home with one of the cool prizes kindly donated by our technology partners and sponsors!

20:00

Plunet Party

This year‘s Plunet Party will take place at the infamous NIRGENDWO, less than 10 minutes away from the Spreespeicher. Culinary delights will be provided and we’ll be popping corks all night. Don’t forget your dancing shoes! No dress code – come as you are!

Room PAUL

Room LEITER

09:00

Breakfast, Coffee & Aspirin

09:30Room PAUL

Eugenia Echave, CFO - Latamways, Argentina

How a Threat Analysis Led to a Merger

Best Practice

The combination of long-standing threats such as cost increases, pricing pressure and expansion difficulties, and our corporate objective to become a growth business led us to think „merger“. During this presentation, we will share the story of two companies who decided to change to their core, how they merged in the process, and how becoming data-driven was instrumental to achieving the merger.

10:00Room PAUL

Krzysztof Zdanowski, CEO - Summa Linguae, Poland

Leadership & Technology: How to Meet the Challenges of a Multicultural Merger

Best Practice

Technology and workflow automation have a significant impact on operational merger success. TMS affects every single operation in a company connected with the client and project life cycle. Harmonizing the company’s value proposition and business culture, dealing with different financial and legal systems – these are just some of the further challenges that you will face during the M&A process. Krzysztof Zdanowski, the CEO of Summa Linguae Group, will share his first-hand experience about how technology and leadership made successful mergers possible.

10:00Room LEITER

Rosa Lopez, Implementation Specialist, Plunet
Kira Chow, Designer - Plunet

Document Template Design Advanced - All You Need to Know! Part I

Workshop

Pimp your templates! Do your templates need a refresher? You don’t know where to start? Join the Plunet implementation team and our designer Kira for some great tips and tricks on how to convert your templates into beautiful documents!

10:30Room PAUL

Steve Richardson, Translation Systems Solutions Manager, LDS Church, USA

Integrating Plunet into a complex, worldwide publishing workflow

Best Practice

Translating into over 90 languages in 60+ offices around the world, the LDS Church has adopted Plunet to streamline its complex publishing processes. Steve Richardson, Solutions Manager of Translation Systems, will share how Plunet is meeting the needs of the Church’s unique distributed publishing organization, and its integration in a multi-system translation environment that includes SDL WorldServer.

10:30Room LEITER

Rosa Lopez, Implementation Specialist - Plunet
Kira Chow, Designer - Plunet

Document Templates Design Advanced - All You Need to Know! Part II

Workshop

And now let’s do it! Let’s put into practice what we have learnt in the previous session and see who creates the most stunning template and wins the Best Template Award!

11:00

Short Break

11:15Room PAUL

Joaquim Alves, CEO - JABA Translations, Portugal

Plunet API Stories: Automated Vendor Onboarding with HRManager

API

The onboarding of freelancers is a tedious process, from recruiting and testing the best candidates to defining conditions and preparing contracts. With the new API tool, HRManager, the whole process will be automated and streamlined. Time and cost savings will make working with freelancers a breeze.

 

Joaquim Alves, CEO of JABA-Translations, will explain how this handy tool works that could soon become essential for your day-to-day work.

11:15Room LEITER

Peggy Grafe, Head of Implementation - Plunet

Text Modules vs. Properties

Workshop

You want to customize your system and add some extra fields. Let’s create some properties or rather text modules? Yes, they are indeed similar, but still not the same. Do you want to learn about the purpose of each, how to set them up and use them efficiently to improve your work in Plunet? Join this session!

11:45Room PAUL

Pedro Luis Díez Orzas, CEO - Linguaserve (Spain)

Plunet API Stories – How Linguaserve’s Customer Portal Led to a Better Client Management

API

There are more and more companies that try to meet complex requirements by creating unique processes and system functionalities. In this exclusive Summit presentation, Pedro Luis Díez Orzas, CEO of Linguaserve, will demonstrate how his company is applying the Plunet API and database successfully for its client management and online reporting.

11:45Room LEITER

Paul Filkin, Client Services Director - SDL Technologies
Doris Langenberg, CAT Integration Specialist, Plunet

!No seats left! CAT Integration Round Table with SDL !No seats left!

CAT

Unfortunately, this Round Table is already fully booked! If you have any specific questions about the integrations with SDL products, feel free to contact us (summit@plunet.com) and we can arrange a meeting at the Plunet Summit.

Do you work with the SDL Trados Studio/GroupShare integration in your company? Are you planning to implement it or are you interested in the functionality, new features and how other customers connect SDL products with Plunet? Or do you want to push your favourite feature into one of the next versions? Then the SDL Integration Round Table is for you!

12:15

Lunch Break

13:30Room PAUL

Michael Sterr & Sylvester Weise, Plunet

With a Little Help from My Friends - The Plunet Support FAQ Track

Presentation

What does the Plunet support team actually do all day? What happens to my tickets once I’ve sent them? What are the most common issues faced by Plunet customers and how are they solved? And how can I successfully solve problems myself? Our support gurus Michael and Sylvester will answer these questions and many more exclusively on stage in the Plunet Support FAQ Track.

13:30Room LEITER

Simon Van Rentgerhem, Business Development Manager - Plunet

Improve Your Sales & Account Management with Plunet

Workshop

It is not a secret that Plunet is not a CRM System but you still can easily track your meetings, phone calls or customer visits in the system using tasks and text modules. Get some hints and tricks from our colleague Simon!

14:00Room PAUL

Jérôme Legris, Managing Director - PRODUCTION, Belgium

An (End) Customer Story: Integrating Plunet at AXA Belgium

Best Practice

A blend of proactive CRM, outside-the-box thinking, customized development and timely implementation: Jérôme Legris, Managing Director from Production, will give an insight into the process of integrating Plunet as the go-to translation management platform for their customer AXA Belgium.

14:00Room LEITER

Peggy Grafe, Head of Implementation - Plunet

How to Get Your Gross Profits

Workshop

We all know how to track the external expenses in our projects, but what about the internal costs? In this session, you will learn how project managers and internal resources can enter their times for specific projects in Plunet and how these times can be turned into expenses.

14:30Room PAUL

James Bradley, Operations Director - Mother Tongue, UK

Transcreation: Just Like Translation, Only More Expensive?

Best Practice

What are the challenges and benefits of using Plunet for a transcreation business? James Bradley, Operations Director from Mother Tongue, will give some expert insights into the process of transcreation, who it is for and how it differs (or not!) from translation.

14:30Room LEITER

tba

API Round Table with JABA-Translations / ALTEC

API

more information coming soon

15:00

Coffee Break

15:30Room PAUL

Alena Fessler, Senior Accountant - TSD - Technik-Sprachendienst
Kristaps Kvelde, COO - Nordtext
Pedro Luis Díez Orzas, CEO - Linguaserve
Krzysztof Zdanowski, CEO - Summa Linguae
Stefan Dümig, Managing Director - Plunet

How to Manage Extensive Growth

Panel Discussion

The language industry is growing at a rapid pace and so are the companies providing services for translation, localization and interpretation. Increasing volume and new customers call for growing teams, new processes and significant investments – and these come with a wide range of challenges. We have invited some of our fastest-growing customers on stage to discuss how they handled extensive growth and the lessons that they learned on their journey!

16:30

Closing Session, Recap & Raffle

Want to speak at the Summit?

We are always looking for hot topics in the fields of industry best practice, business and strategy and, of course, everything to do with Plunet BusinessManager! If you want to join in and present a topic at this year’s or future Summits, please drop your proposal here: summit@plunet.com